Creating your account

Download Arrival from the App Store or Google Play. Sign up with your email and select your trade. The free plan gives you 10 questions a day with voice and camera — no credit card required.

Your first question

Hold the mic button and ask something. "What refrigerant does this unit take?" or "What wire gauge for a 40-amp circuit at 150 feet?" Arrival answers out loud so you can keep working.

Using the camera

Tap the camera icon. Point it at a unit, label, or wiring and ask a follow-up question about what you see. Good for model numbers, identifying parts, and diagnosing visible issues.

Conversation history

Every conversation is saved. Swipe right or tap the menu icon to see past conversations.

Settings

Adjust voice speed, toggle between listen and read modes, and set your preferred units in Settings.

Push-to-talk voice

Hold the mic button, talk, release. Arrival filters background noise from compressors, tools, and HVAC systems. Speak naturally — no keywords or commands needed.

Tips for better results

Be specific. "What's the torque spec on the compressor bolts for a Trane XR15?" beats "what's the torque spec?" Include model numbers and context. If an answer isn't right, ask a follow-up.

Camera

Tap the camera icon to snap a photo. Arrival can read data plates, identify wiring, recognize pipe types, and read diagnostic codes. Make sure the subject is well-lit and in focus.

Voice + camera together

Snap a photo, then ask about it. "What's wrong with this?" while pointing at a circuit board gives Arrival visual context plus your question.

Audio responses

Arrival reads answers out loud. Works through your phone speaker or Bluetooth earpiece. Adjust speed in Settings.

Plans

Free — 10 questions/day, voice and camera. Pro ($20/month) — 50 questions/day, 20 documents, chat history. Business ($200/seat/month) — 250 questions/day, unlimited documents, Job Mode, team analytics. Enterprise — custom pricing, SSO, API, SLA.

Upgrading or downgrading

Go to Settings > Subscription. Upgrades take effect immediately. Downgrades take effect at the end of your current billing cycle.

Payment methods

We accept Visa, Mastercard, and Amex. Business accounts can pay by invoice with net-30 terms. Update your method in Settings > Billing.

Invoices

Invoices are emailed on each billing date. View past invoices in Settings > Billing > Invoice History.

Cancellation

Cancel anytime from Settings. You keep access until the end of your billing period. History is retained for 90 days.

Setting up your team

Admins invite team members by email from the dashboard. Each person gets a link to create their account under your organization.

Roles

Admin — billing, invites, analytics, settings. Manager — analytics, shared documents. Technician — full AI access, can contribute to the team library.

Team documents

Upload SOPs, manuals, and best practices. Arrival references your documents alongside its built-in knowledge when answering questions from your team.

Analytics

The dashboard shows total queries, common questions, and which equipment your team asks about most. Use it to find training gaps and track adoption.

Removing members

Admins can deactivate accounts from the dashboard. Documents they uploaded are retained. Deactivated seats can be reassigned.

What is Job Mode?

Job Mode is a Business-only feature. Instead of waiting for you to ask, Arrival watches what you're working on through the camera and speaks up when it sees something worth flagging.

How it works

Enable Job Mode and point the camera at your work. Arrival monitors the feed and surfaces safety warnings, common mistakes, and code requirements automatically — without you having to ask.

What it can do

Flag common mistakes for the equipment you're servicing. Surface safety warnings and code requirements. Suggest next steps based on what it sees. Alert you to known recalls or service bulletins.

Enabling Job Mode

Admins can enable Job Mode for their team from the dashboard. Individual techs can toggle it on or off in the app. A small indicator at the top of the screen shows when Job Mode is active.

Privacy

Job Mode only uses the current session context. It doesn't monitor you outside of active jobs. You can dismiss any alert with a swipe and turn it off at any time.

Voice not recognized

Check that Arrival has microphone permissions in your phone settings. On noisy sites, hold the phone closer or use a Bluetooth earpiece. Make sure you're pressing and holding the mic button, not just tapping.

Camera not identifying equipment

Make sure there's good lighting. Try to capture the data plate or label clearly. Clean your camera lens. If identification fails, type or speak the model number instead.

Slow or no responses

Arrival needs a stable internet connection. If you're in a weak signal area, move to a better spot. Business users get priority routing.

Inaccurate answers

Always verify critical information with official sources and local codes. If an answer seems wrong, tap the flag icon to report it. Arrival is an assistive tool — it doesn't replace professional judgment.

App crashing

Force-close and reopen. Make sure you're on the latest version. If it persists, go to Settings > Advanced > Clear Cache. Still broken? Email support@arrivalcompany.com with your device model and OS version.

1. What we collect

Name, email, trade type, and the questions you ask. Camera images are processed in real time and not stored unless you save them. Voice recordings are transcribed and the audio is discarded.

2. How we use it

To answer your questions, improve the service, and communicate about your account. We do not sell your data.

3. Security

Data is encrypted in transit and at rest. Conversations are stored securely and retained unless you delete them.

4. Business accounts

Admins can see usage analytics (question types, frequency). They cannot see individual conversation content.

5. Video & Image Data

When you use camera features including Job Mode, Arrival collects video clips and images of your work environment. This data is used to improve our AI assistant and train machine learning models. We collect video clips triggered by voice queries or Job Mode alerts, images captured during camera sessions, and associated metadata including equipment detected, query text, and timestamps. We use this to improve Arrival's accuracy, train AI models, and develop new features. We do not sell your video or image data to third parties, share raw footage outside of Arrival, or collect video without your consent. Your data is stored securely using industry-standard encryption. You can disable video collection at any time in Settings.

6. Your rights

Request a copy of your data, correct it, or delete your account at any time. Contact privacy@arrivalcompany.com. We respond within 30 days.

7. Contact

Questions about this policy? Email privacy@arrivalcompany.com.

1. Acceptance

By using Arrival, you agree to these terms. If you're using it on behalf of a business, you confirm you have authority to bind that business.

2. The service

Arrival is an AI assistant for trade professionals. It provides answers, equipment identification, troubleshooting, and code compliance information. It does not replace professional judgment, licensed expertise, or local codes.

3. Liability

Information is for reference only. We strive for accuracy but cannot guarantee it. Verify critical information with official sources. Arrival is not liable for damages resulting from use of the service.

4. Your responsibilities

Keep your credentials secure. Don't reverse-engineer the AI, use it for unlawful purposes, or share your account with unauthorized users.

5. Billing

Paid plans are billed monthly. Cancel anytime — you keep access through the end of your billing period. 30-day money-back guarantee on new subscriptions.

6. Intellectual property

Arrival's content and features are ours. Documents you upload are yours.

7. Video & Camera License

By enabling camera features or Job Mode, you grant Arrival a non-exclusive, worldwide, royalty-free license to use, store, process, and learn from video clips and images captured during your use of the service. This license is for the purpose of operating, improving, and developing the Arrival service and related AI technologies. You retain ownership of any original content depicted in your recordings. Arrival will not sell raw video footage to third parties. You may revoke this license by disabling video collection in Settings, which will apply to future recordings only.

8. Changes

We may update these terms. We'll notify you of material changes by email. Continued use means acceptance.

9. Contact

Questions? Email legal@arrivalcompany.com.

How to delete your Arrival account

You can delete your account in two ways:

Option 1: From the app

Open Arrival → Settings → scroll to the bottom → tap Delete Account. You'll be asked to confirm. Once confirmed, your account and all associated data will be permanently deleted within 30 days.

Option 2: By email

Send an email to privacy@arrivalcompany.com from the email address associated with your account. Include "Delete my account" in the subject line. We will process your request within 30 days.

What gets deleted

When your account is deleted, the following data is permanently removed:

• Your profile information (name, email, trade, experience level)
• Your query history and saved answers
• Your uploaded documents and manuals
• Your video clips and spatial intelligence data (if recording was enabled)
• Your subscription and billing relationship (active subscriptions are cancelled)
• Your team membership (if applicable)

What is retained

Anonymized, aggregated usage data that cannot be linked back to you may be retained for service improvement purposes. This data contains no personal information.

Retention period

All identifiable data is permanently deleted within 30 days of your request. Backups are purged within 90 days.

Questions?

Contact privacy@arrivalcompany.com.

Delete your data without deleting your account

You can request deletion of specific data while keeping your Arrival account active.

From the app

• Video recordings: Settings → toggle off "AI training recordings". Future recordings stop immediately. To delete existing clips, email us.
• Documents: Go to your Document Library → swipe to delete individual documents.
• Query history: Contact us to clear your query history.

By email

Send an email to privacy@arrivalcompany.com from the email address associated with your account. Tell us which data you want deleted:

• Query history and saved answers
• Uploaded documents
• Video clips and spatial data
• All of the above

We will process your request within 30 days.

What stays

Your account profile (name, email, trade) and active subscription remain intact. Anonymized, aggregated data that cannot identify you may be retained.

Retention period

Requested data is permanently deleted within 30 days. Backups are purged within 90 days.

Questions?

Contact privacy@arrivalcompany.com.